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Frequently Asked Questions?
Below are some of our common questions about orders
How do I make a purchase?
Simply browse our Luxiri store, select the items you wish to purchase, and proceed to checkout. You'll be guided through the process of entering your details and completing payment.
How do I know if my order is confirmed?
Once you place your order on the Luxiri website, you will receive an order confirmation email. Once you receive this it means we have acknowledged your order and this be followed by a order dispatch email which means we have sent the order to you.
How can I track my Luxiri order?
Tracking your order with Luxiri is simple. Once your order has been dispatched, we will send you an email with a tracking number and a link to the courier’s website. You can track your order at any time. If you need any further assistance, don't hesitate to contact us on Sales@luxiri.co.uk
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is Luxiri's return policy?
At Luxiri, we want you to love your furniture as much as we do. If you're not completely satisfied with your purchase, we offer a 14-day return policy on most items. Simply contact our customer service team within 14 days of delivery to initiate a return or exchange. Please ensure that items are in their original condition and packaging. Custom and bespoke orders are non-returnable. For further assistance, feel free to reach out to us directly. or visit our Returns Policy
Do you offer international shipping?
No, Luxiri currently offers national shipping within UK, with the exception of certain postcodes. You can find a full list of excluded postcodes on our Delivery Shipping times and costs within the eligible areas will vary based on the destination, and we strive to provide accurate delivery estimates during checkout. For any specific inquiries, please feel free to contact us on sales@luxiri.co.uk for further assistance.
What should I do if my furniture arrives damaged?
If your furniture arrives damaged, please contact Luxiri customer service immediately within 48 hours of delivery. We will arrange for a replacement or repair, depending on the situation. Please keep all packaging materials and take photos of the damage to assist with the claims process.
How do I initiate a return?
To start a return, please contact us via email on sales@luxiri.co.uk within 14 days of receiving your order. Alternatively, you can request a return via your customer account on Luxiri. Our team will provide you with return instructions and a shipping label, if applicable. Please ensure that the item is in its original packaging and condition to avoid any restocking fees.